Updated and effective as of October 1, 2026
This website is operated by The Peach Petal, the dedicated online store for premium rose bushes. Throughout the site, the terms “we”, “us” and “our” refer to The Peach Petal. These Terms and Conditions govern your use of the The Peach Petal website including all information, tools and services available from this site to you and the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read these Terms of Service carefully before accessing or using our website. By visiting our website and placing an order, you agree to be bound by these Terms and Conditions and our Privacy Policy. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website.
Our store is hosted on WooCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site
(collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only.
Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a
Copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
The Peach Petal aims to grow and ship roses of the highest quality, but these are living plants. We cannot be responsible for Mother Nature’s role in each individual garden ie. abnormal weather conditions, potential pests, predatory animals (deer, gopher, voles, etc.), and disease and soil conditions.
We provide detailed descriptions and images of the rose bushes available for sale. While we strive for accuracy, slight variations in color, size, or bloom may occur since living roses cannot be accurately represented by color print. Most roses will gradually change color as they develop from buds to blooms. Sunlight and high temperatures may cause the rose petals colors to change. This effect may be restricted to rose petal edges or may affect the whole bloom.
All descriptions or products and product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
When adding your product to the cart you will be prompted to select a ship date. We are not responsible for orders that are selected to ship too late or too early for your area.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise their right on a case-by-case basis.
Orders can be placed directly through our website. We accept various forms of payment as indicated on our site. Prices are subject to change without notice but will not affect confirmed orders.
We reserved the right to refuse any order you place with us. We may, in our sole discretion, limit, or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/ or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We primarily ship our live plants via UPS Ground. Shipping fees are calculated by the number of potted rose bushes in your order:
In-stock roses ship within 5 business days, while pre-ordered varieties ship in 6–10 weeks depending on seasonal growth. You will receive a confirmation email with a tracking number as soon as your order is processed. Please note that items with multiple tracking numbers may arrive on different dates.
You can postpone your shipment for up to 3 months to align with the ideal planting window for your specific climate:
How to request: Leave a note at checkout with your preferred delivery week.
Pro tip: Check the USDA Plant Hardiness Zone Map if you need assistance determining the best planting time for your region.
After shipment, typical transit times are as follows:
Please note that delivery dates are estimates and cannot be guaranteed. While we make every effort to ship your order promptly, occasional carrier delays or changes in plant readiness can affect timelines. During seasonal transitions, certain roses may need extra time in our care to ensure they reach optimal health before shipping.
Additionally, we prioritize the safety of your live plants and may temporarily hold shipments during periods of extreme weather.
The Peach Petal are not responsible for delays caused by shipping carriers.
Your rose bushes will be carefully packaged to ensure they arrive in excellent condition. Each shipment includes complete instructions to help you care for your plants the moment they arrive. You can also view our Online Care Guide at any time.
We currently ship exclusively to the lower 48 states and are unable to deliver to PO boxes. Please note that due to strict state agricultural regulations, shipments of live plants to states like California, Arizona, and Oregon may require extra processing time for mandatory inspections. If you have any questions about your order, please contact us at info@thepeachpetal.com.
All rose bushes sold by The Peach Petal are considered final sale items. This means that once an order is placed, it cannot be canceled, returned, or exchanged.
Refusing delivery of the package does not constitute a cancellation and may result in additional charges.
We are dedicated to providing our customers with high-quality rose bushes. Due to the living and perishable nature of our products, we have a no-return policy for all our rose bushes.
If you receive a different variety of rose bush than what was ordered, please contact our customer service team at info@thepeachpetal.com to resolve the issue.
At The Peach Petal, we are committed to providing our customers with the highest quality rose bushes. In the event that you receive a defective or non-viable plant, please submit a claim to our customer service team at info@thepeachpetal.com. All claims must include a detailed description of the issue alongside clear, photographic evidence of the plant.
If your rose bush fails to produce foliage within 120 days of receipt, please notify us via email. Upon verification, we will issue a one-time replacement rose bush at no additional cost.
This limited warranty is strictly confined to plant viability and explicitly excludes the following:
Reporting Obligation: If a shipment is lost in transit or suspected stolen post-delivery, the customer must report the incident to us within 48 hours of the scheduled or stated delivery date.
Investigation Process: Upon receiving your report, we will initiate a formal investigation with UPS to locate the package. Please allow 5–7 business days for the carrier to complete this process.
Resolution: If the carrier officially confirms that the package is lost or stolen, we will provide the customer with the option of a replacement shipment.
Reporting Obligation: If an order arrives damaged, the customer must contact us within 48 hours of receipt and provide photographic evidence of the damaged packaging and product.
Damage Assessment: We will evaluate the submission to determine if the damage occurred during transit.
Transit Notice: Minor cosmetic damage, such as broken or damaged canes, can occasionally occur during shipping. These canes should be pruned back; because our roses are cultivated on an own-root system, the plant will naturally generate new growth from the base.
Resolution: For packages verified to be severely damaged by the carrier, we will offer a complimentary replacement.
Statute of Limitations: All claims regarding lost, stolen, or damaged packages must be submitted strictly within the designated 48-hour timeframe to be eligible for review.
Delivery Disclaimer: The Peach Petal is not liable for packages that are lost or stolen following a verified, successful delivery to the shipping address provided by the customer.
Address Accuracy: We reserve the right to refuse a refund or replacement for any package that is lost, misdelivered, or stolen due to an incorrect, incomplete, or invalid shipping address entered by the customer at checkout.
The Peach Petal is dedicated to ensuring customer satisfaction. We will work diligently to resolve any qualifying issues with your order in accordance with the terms outlined above. For inquiries, please contact info@thepeachpetal.com.
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your data. (Please insert the privacy policy link here)
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
The Peach Petal reserves the right to modify these Terms and Conditions at any time. The most current version will always be posted on their website.
For any questions or concerns regarding these Terms and Conditions, please contact us at info@thepeachpetal.com.
