120-Day Leaf-Out Guarantee:
If your rose bush fails to produce foliage within 120 days of receipt, please notify us via email. Upon verification, we will issue a one-time replacement rose bush at no additional cost.Warranty Exclusions:
This limited warranty is strictly confined to plant viability and explicitly excludes the following:Reporting Obligation: If a shipment is lost in transit or suspected stolen post-delivery, the customer must report the incident to us within 48 hours of the scheduled or stated delivery date.
Investigation Process: Upon receiving your report, we will initiate a formal investigation with UPS to locate the package. Please allow 5–7 business days for the carrier to complete this process.
Resolution: If the carrier officially confirms that the package is lost or stolen, we will provide the customer with the option of a replacement shipment.
Reporting Obligation: If an order arrives damaged, the customer must contact us within 48 hours of receipt and provide photographic evidence of the damaged packaging and product.
Damage Assessment: We will evaluate the submission to determine if the damage occurred during transit.
Transit Notice: Minor cosmetic damage, such as broken or damaged canes, can occasionally occur during shipping. These canes should be pruned back; because our roses are cultivated on an own-root system, the plant will naturally generate new growth from the base.
Resolution: For packages verified to be severely damaged by the carrier, we will offer a complimentary replacement.
Statute of Limitations: All claims regarding lost, stolen, or damaged packages must be submitted strictly within the designated 48-hour timeframe to be eligible for review.
Delivery Disclaimer: The Peach Petal is not liable for packages that are lost or stolen following a verified, successful delivery to the shipping address provided by the customer.
Address Accuracy: We reserve the right to refuse a refund or replacement for any package that is lost, misdelivered, or stolen due to an incorrect, incomplete, or invalid shipping address entered by the customer at checkout.
The Peach Petal is dedicated to ensuring customer satisfaction. We will work diligently to resolve any qualifying issues with your order in accordance with the terms outlined above. For inquiries, please contact info@thepeachpetal.com.